Frequently asked questions
How can I pay for my order?
We accept payment via Paypal or by Credit or Debit. Both options offer a secure and safe way to spend online. We at Train Gifts are never in possession of your card details these are kept private by each secure payment platform at all times.
How will my order be delivered?
Items held in stock are primarily dispatched using Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail 1st Class (Delivery costs are calciulated by weight).
How long will it take for my order to be delivered?
I have forgotten an item and can I add it to my existing order?
Where products are held in stock we endeavour to post orders the next day. If you would like to add an item and it is on the same day as your original order was placed email us on info@traingifts and make your request, If your order has not already been packaged we will add items to the order.
I made a mistake can I change my order?
If you are able to notify us of the mistake as quickly as possible on the day of placing your order and your items have not already been packaged we will endeavour to resolve any mistake before your parcel leaves us.
Can I return an item?
Yes you can return items within 14 days of delivery. We ask that you notify us by email at firstname.lastname@example.org before posting any return items.
My item has arrived damaged what should I do?
Email us at email@example.com give us full details of the item, the damage, your name and contact details. We will then ask you to return the item. Once we have received the returned item you will have the option of a refund or a replacement for the damaged item.
I have made a mistake on a personalised item can I change it?
Where ever possible we will try to amend any mistakes on personalised items, we ask that you get in touch as soon as you can and notify us of any mistake. Once a personalised item has been processed we will be unable to make ammedments and you will still be charged. Email us on firstname.lastname@example.org and we will do our best to help.
Can all my items be delivered in one parcel?
This depends on the items ordered. Some items we hold in stock, others are sent direct from our suppliers. We will always endeavour to keep parcels to a minimum but cannot always guarantee items will arrive together in one parcel.
My order hasn't arrived what happens now?
Delivery times can vary depending on the products ordered and the delivery service. Delivery times can also vary dependant on the current demand on Royal Mail. If you have a concern about a delivery contact us on email@example.com and we will check the progress of your order and if it has been dispatched.
How do I know if a product is a stock item or an item sent direct from the supplier?
On each product page under Delivery Information details will be specified as to wether the item is a stock item or an item sent direct from our supplier.